[georgepomone]

Hi All,
I've read through the posts with interest.Even the bit about the beer.I can remember arguments about that when lined glasses first came in.The argument there was could you call froth a part of the measurement up to the line.Best to leave that one.
If I could see some success in taking ISP's to court to clarify just what is expected from the customers point of view I can see that would be a good thing. Trouble is I don't think you would get any recompense for the money it would cost to take it to court.
Without taking logs etc, the ISP would always find a way round what is complained about.We all know that when we ring most ISP's they usually blame it on something from the customers end because it's a way of not taking ownership of a fault.It's a sad fact that what is promised and what is provided are not always the same thing.
When I ring about a fault, like a lot of people on here I have already checked things out at my end. It's not always the case that a customer has done this. Some customers wouldn't know what to do anyway. Because of this the ISP's can sometimes if not all the time get round a complaint by saying it's the customers equipment at fault.
The way things are at the moment I can't see any quick change to this situation.
Still we can dream.
George.