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Notwithstanding the fact that I'm highly suspicious of the mental faculties of someone who would suggest "Turn off your plasma to see if the remotes work with the box" as a means of resolving the issue has anyone else been told anything quite so "bonkers"?
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Once again someone thinks it necessary to insult somone on the phone trying to help you ad from what I can see doing a good job. Faults are diagnosed through the process of ellimination.
Plasmas can cause problems with remotes so why wouldnt it make complete sense to ask you to try the remote with the plasma off. That may be it or it may not.
Notwithstanding the fact I doubt the mental faculties of some people on the forum...... Try beinga little more appreciative!