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Originally Posted by andyr2005
At the end of the day, your responses to wether or not I should take legal action are irrelevant,
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So why bother courting them then?
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Originally Posted by andyr2005
I have spoke to Trading Standards and Ofcom, who both recommended I contact a goverment run organisation called CISAS, which is a similar organisation to Ofcom, but they can take any legal action required to resolve on going issues a communications customer is having.
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CISAS is an arbitration service which can act as an intermediary between customer and service provider when an agreement cannot be reached. Given that both trading standards and OFCOM seem unable to assist you in your greivance, it might be worth considering that the nature of your greivance does not put your service provider outside of any code of conduct or consumer law.
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Originally Posted by andyr2005
Tell you what, whoever the mod is, you might as well delete this thread, cause people just dont seem to read the original post anyways, and jump straight to conclusions.
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I find that statement quite offensive. You posted your problem, people replied on the basis of the information you gave. If the answer is not what you're after then either you didn't post all the information needed to get everyone on your side, you don't really have a case or to most rational people the case would not be worth following-up on.
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Originally Posted by andyr2005
When a customer signs a contract with a company, the customer is legaly bound to the contract, as is the company to which the contract is being signed, therefore, and break of the contract from either side, can have legal consequences.
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What part of their contract are you claiming they are in breach of? And why?
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Originally Posted by andyr2005
If nothing constructive is going to be posted, then don't post.
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Mr Pot...meet my friend Mr Kettle.
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Originally Posted by andyr2005
At last, some one who actually may understand what I am on about, as he stated, to walk away you have to pay a cut-off fee, which if they don't provide the services, originally signed for in contract, legally you cannot be held to.
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So you're now saying that you're in the first 12 months of your contract are you? You didn't mention this before.
Even so, if you can prove that your service level has fallen below the expectations set by the provider, then you would under consumer law have a case to cancel the contract as they could be described as not fit for purpose. But clearly your trading standards office doesn't agree.
I would also imagine that if you put Virgin on notice, ie in a letter stating your problem and that if the problem is not solved in seven days, sent via Registered Post to the Company Secretary then they would release you from the contract early and you can get on with your life.