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Mr Angry · 07-03-2007, 18:15

I called CS this evening to report a fault with my box (oooh errr missus).

The issue is that it (a Samsung) no longer responds to the remote(s) unless they are less than 12" away.

The box has been rebooted and new batteries fitted to both remotes. It still won't respond to the remotes beyond a 12" range (the LEDs do flicker as normal) but it will only operate using the buttons on the box.

Obviously a box fault one would think, but oh no, not our ever resourceful CS ops at VM, no. Strange as it may seem I've just been told by CS that it's not the box that's at fault but my plasma TV!! According to the helpful chap in CS my plasma is singularly responsible for "burning out" my remote controls. Go figure!

I'm amazed that a CS op can determine the IR transmission frequency of my TV without knowing it's make or model number. Hooray! for the new esp gifted cs ops at VM.

I'm also amazed that my plasma has, since being bought, worked perfectly in tandem with my Samsung box yet has now suddenly decided to emit death rays aimed at my remotes - are Mrs Angry and the Angryites being subjected to these plasma IR death rays? They need to know.

Notwithstanding the fact that I'm highly suspicious of the mental faculties of someone who would suggest "Turn off your plasma to see if the remotes work with the box" as a means of resolving the issue has anyone else been told anything quite so "bonkers"?

If a combination of plasma TV and Samsung box can recreate the fallout equivalent of Nagasaki in our living rooms we need to be told. The CS wouldn't elaborate when I asked if there were any chance these death ray plasmas were made by muslim extremists. That speaks volumes.

I'd start an online petition to expose the dangers only I can't be arsed - it's only Mrs Angry.

07-03-2007, 18:15	#1
Mr Angry Inactive Join Date: Jan 2006 Location: Belfast Posts: 4,785	Quite the most remarkable thing!!! I called CS this evening to report a fault with my box (oooh errr missus). The issue is that it (a Samsung) no longer responds to the remote(s) unless they are less than 12" away. The box has been rebooted and new batteries fitted to both remotes. It still won't respond to the remotes beyond a 12" range (the LEDs do flicker as normal) but it will only operate using the buttons on the box. Obviously a box fault one would think, but oh no, not our ever resourceful CS ops at VM, no. Strange as it may seem I've just been told by CS that it's not the box that's at fault but my plasma TV!! According to the helpful chap in CS my plasma is singularly responsible for "burning out" my remote controls. Go figure! I'm amazed that a CS op can determine the IR transmission frequency of my TV without knowing it's make or model number. Hooray! for the new esp gifted cs ops at VM. I'm also amazed that my plasma has, since being bought, worked perfectly in tandem with my Samsung box yet has now suddenly decided to emit death rays aimed at my remotes - are Mrs Angry and the Angryites being subjected to these plasma IR death rays? They need to know. Notwithstanding the fact that I'm highly suspicious of the mental faculties of someone who would suggest "Turn off your plasma to see if the remotes work with the box" as a means of resolving the issue has anyone else been told anything quite so "bonkers"? If a combination of plasma TV and Samsung box can recreate the fallout equivalent of Nagasaki in our living rooms we need to be told. The CS wouldn't elaborate when I asked if there were any chance these death ray plasmas were made by muslim extremists. That speaks volumes. I'd start an online petition to expose the dangers only I can't be arsed - it's only Mrs Angry.