I agree that, if I was in OP's position, I'd rather invest the energy in getting my internet from elsewhere but ...
Quote:
Originally Posted by Mick
There are clauses which specifically state that the 10Mb service is not sold 'as is' - in other words, it's sold 'Up to 10Mb' and there are no guarantees for a consistant speed of 10Mb.
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Virgin obviously have to provide some basic level of service. I'd be surprised of the contract does not have a 'get out' clause for the customer if Virgin cannot provide a decent level of service. (Sky's contract does, for example). Companies cannot hide behind unfair terms of contracts anymore.
But again, it appears the OP has received some compensations thus far..