Quote:
Originally Posted by andyr2005
At last, some one who actually may understand what I am on about, as he stated, to walk away you have to pay a cut-off fee, which if they don't provide the services, originally signed for in contract, legally you cannot be held to.
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But as you are not appearing to understand, there are clauses which state that the service that is provided is not guaranteed. So if you are using the service / signed such a contract, you have agreed to this.
Now if you was on a business tariff you would have a point because there is usually service level guarantees applied.