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andyr2005 · 07-03-2007, 19:22

Hi,

Why don't you guys just take a look at what they are actually giving customers for the money they pay, they expect customers to pay for 10MB and get no more and 1MB at times during the day, roughly 1 in the afternoon, and expect you to believe the bull**** story of that being caused by high TX load, I mean, yeah fair enough, that might be the problem at night, but not during the day, when most people are at work.

At the end of the day, your responses to wether or not I should take legal action are irrelevant, I have spoke to Trading Standards and Ofcom, who both recommended I contact a goverment run organisation called CISAS, which is a similar organisation to Ofcom, but they can take any legal action required to resolve on going issues a communications customer is having.

Tell you what, whoever the mod is, you might as well delete this thread, cause people just dont seem to read the original post anyways, and jump straight to conclusions.

Also, you guys might actually want to take a read of the Code of Practice yourselves.

When a customer signs a contract with a company, the customer is legaly bound to the contract, as is the company to which the contract is being signed, therefore, and break of the contract from either side, can have legal consequences.

In this case, Virgin Media are bound by the contract, and their Code of Practice as stated in the contract. For example you dont pay on time etc, what do they do, they restrict service, apply charges etc. So what happens, when you keep to your side of the contract and they dont?

Absolutely nothing, there is no organisation or body in place to covern this, which in honesty is pathetic, and no way to run a company.

If nothing constructive is going to be posted, then don't post.

Admin, up to you, delete or lock this thread, cause it will turn into a flamming match, I bet!

07-03-2007, 19:22	#17
andyr2005 Inactive Join Date: Oct 2006 Location: Gateshead Age: 40 Services: Broadband Size XL Phone Size XL TV Size XL Very Impressive Package Posts: 34	Re: Legal Action Against Virgin Media Hi, Why don't you guys just take a look at what they are actually giving customers for the money they pay, they expect customers to pay for 10MB and get no more and 1MB at times during the day, roughly 1 in the afternoon, and expect you to believe the bull**** story of that being caused by high TX load, I mean, yeah fair enough, that might be the problem at night, but not during the day, when most people are at work. At the end of the day, your responses to wether or not I should take legal action are irrelevant, I have spoke to Trading Standards and Ofcom, who both recommended I contact a goverment run organisation called CISAS, which is a similar organisation to Ofcom, but they can take any legal action required to resolve on going issues a communications customer is having. Tell you what, whoever the mod is, you might as well delete this thread, cause people just dont seem to read the original post anyways, and jump straight to conclusions. Also, you guys might actually want to take a read of the Code of Practice yourselves. When a customer signs a contract with a company, the customer is legaly bound to the contract, as is the company to which the contract is being signed, therefore, and break of the contract from either side, can have legal consequences. In this case, Virgin Media are bound by the contract, and their Code of Practice as stated in the contract. For example you dont pay on time etc, what do they do, they restrict service, apply charges etc. So what happens, when you keep to your side of the contract and they dont? Absolutely nothing, there is no organisation or body in place to covern this, which in honesty is pathetic, and no way to run a company. If nothing constructive is going to be posted, then don't post. Admin, up to you, delete or lock this thread, cause it will turn into a flamming match, I bet!