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andyr2005 · 07-03-2007, 15:09

Hi,

I am just posting this cause I am in the process of starting legal proceedings against Virgin Media, basically, I have been paying for the 10MB broadband service since July 2006, and since then have had nothing but problems. I have since been made aware, that a problem was reported on the UBR I was connected to in June 2006, and since then, to this present date has not been checked/repaired or upgraded, yet I have had several engineers out to my house and re-wire the premises and even change my modem as I was always told it was down to a fault on my end.

After this time, and many many complaints sent to Virgin Media's head office, and no responses, I am now going to under take legal action under their own Terms and Conditions and Code of Practice, both of which they have broken since I joined their service back in July 2006. At the end of the day, I am doing this not only for myself, but it seems that Virgin are so contempt at breaking their own rules, and providing the customer with lac-luster services.

Please, let me know of any problems and the length of time you have been suffering, just so I can get some more information on this, as it seems the only way to get something done, is for someone to take legal action and give them a swift kick in the balls.

Thanks, Andrew Robinson.

07-03-2007, 15:09	#1
andyr2005 Inactive Join Date: Oct 2006 Location: Gateshead Age: 40 Services: Broadband Size XL Phone Size XL TV Size XL Very Impressive Package Posts: 34	Legal Action Against Virgin Media Hi, I am just posting this cause I am in the process of starting legal proceedings against Virgin Media, basically, I have been paying for the 10MB broadband service since July 2006, and since then have had nothing but problems. I have since been made aware, that a problem was reported on the UBR I was connected to in June 2006, and since then, to this present date has not been checked/repaired or upgraded, yet I have had several engineers out to my house and re-wire the premises and even change my modem as I was always told it was down to a fault on my end. After this time, and many many complaints sent to Virgin Media's head office, and no responses, I am now going to under take legal action under their own Terms and Conditions and Code of Practice, both of which they have broken since I joined their service back in July 2006. At the end of the day, I am doing this not only for myself, but it seems that Virgin are so contempt at breaking their own rules, and providing the customer with lac-luster services. Please, let me know of any problems and the length of time you have been suffering, just so I can get some more information on this, as it seems the only way to get something done, is for someone to take legal action and give them a swift kick in the balls. Thanks, Andrew Robinson.