Quote:
Originally Posted by WHISTLED
I visited the central Customer Relations office this week and call volumes have massively decreased from those we were seeing prior to the channels being dropped. If its taking 23 mins which I dont doubt its because its 9am! Only 2 shifts have started and what does everyone do when they start work in the office? Use the company phone to make their lengthy personal calls.
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That could be taken to mean that VM staff are getting on the phone as soon as they get into the office and making customers wait while they make personal calls
. I hope that's not what you meant to say anyway
.