Quote:
Originally Posted by WHISTLED
I visited the central Customer Relations office this week and call volumes have massively decreased from those we were seeing prior to the channels being dropped. If its taking 23 mins which I dont doubt its because its 9am! Only 2 shifts have started and what does everyone do when they start work in the office? Use the company phone to make their lengthy personal calls.
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What? I have never heard anything so utterly stupid in my entire life. It shouldn't be possible for customer retentions to dial out and I doubt this is the case that they all sit with their feet up talking.
Why would the channels mean a decrease in call volume? "I was going to cancel my Virgin Media service but now they have dropped bSkyb basic channels I'm there for life"