Thread: Do VM Customer Services ever reply to emails?
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Old 06-03-2007, 19:19   #18
Theodoric
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Re: Do VM Customer Services ever reply to emails?
Quote:
Originally Posted by AndyCambs View Post
Believe me a free phone call on 150 is far quicker...

you'd be just as quick dropping a letter in the post as emailing. My guess is that they answer emails when they've dealt with the calls.
Purely by coincidence I've just been on the phone to them and I'm afraid to say that nothing has really changed since ntl days. Time promised to wait before reaching someone - 5 minutes; actual time of waiting 16 minutes. I've raised an official complaint about no-one replying to my email after nearly 2 weeks. We shall see.
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