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Old 06-03-2007, 19:09   #17
AndyCambs
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Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL Broadband XL Virgin Mobile V+ installed! and a happy Virgin Media customer
Posts: 2,560
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Re: Do VM Customer Services ever reply to emails?

Quote:
Originally Posted by tekboss View Post
I've been waiting 3 weeks to change to the VIP package but still waiting and only one "rubbish" responce since then.

Phoning and holding on for more than 10 minutes isn't an option for me so it has to be via e-mails.

I'm now thinking about e-mailing RB directly and seeing what happens.
Believe me a free phone call on 150 is far quicker...

you'd be just as quick dropping a letter in the post as emailing. My guess is that they answer emails when they've dealt with the calls.
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