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Paul K · 06-03-2007, 17:51

Think you will find that all types of calls go to the Indian call centers during the day, it's just the ratio of calls that changes (in the evening 90% of call center staff online is via India)

06-03-2007, 17:51	#2
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: 100% British Service Think you will find that all types of calls go to the Indian call centers during the day, it's just the ratio of calls that changes (in the evening 90% of call center staff online is via India)