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grimwau · 06-03-2007, 17:44

Spot on Matty. I rang CS Monday to confirm that my VIP package would still be fitted on 16/03/07 as I had read on here that there might be a strike by engineers and as I had booked holiday I was checking to see if I should change my dates. A very pleasant young lady answered quickly and politely and even asked if I wanted to be phoned back as I was using the 0845 number.

After confirming that my dates were OK she asked if there was anything else she could help me with and I told her that I had had problems with my Prem Plus at the weekend and also my 10MB BB was intermittently slow. She apologised for the problem and said she was authorised to credit Ãƒâ€šÃ‚Â£7.00 to my account and suggested I ring 51 and report my BB fault.

When I said to her that I wasn't chasing a refund she seemed genuinely surprised. I got the feeling that the staff at CS must dread answering the phones now because it is almost certainly going to be someone asking for " A DEAL".

I am more than happy now that there is a (fair)fixed price for packages (something that has happened only recently) and if VM are to improve their services then we should pay the correct price for them. So come on everyone, if you have good service accept that and leave the phone lines free for people with genuine problems.

06-03-2007, 17:44	#62
grimwau Inactive Join Date: Feb 2007 Location: Bournemouth Services: VIP100 - Panasonic TH-42PX600 Posts: 100	Re: What are you on and How much you Paying? Spot on Matty. I rang CS Monday to confirm that my VIP package would still be fitted on 16/03/07 as I had read on here that there might be a strike by engineers and as I had booked holiday I was checking to see if I should change my dates. A very pleasant young lady answered quickly and politely and even asked if I wanted to be phoned back as I was using the 0845 number. After confirming that my dates were OK she asked if there was anything else she could help me with and I told her that I had had problems with my Prem Plus at the weekend and also my 10MB BB was intermittently slow. She apologised for the problem and said she was authorised to credit Ãƒâ€šÃ‚Â£7.00 to my account and suggested I ring 51 and report my BB fault. When I said to her that I wasn't chasing a refund she seemed genuinely surprised. I got the feeling that the staff at CS must dread answering the phones now because it is almost certainly going to be someone asking for " A DEAL". I am more than happy now that there is a (fair)fixed price for packages (something that has happened only recently) and if VM are to improve their services then we should pay the correct price for them. So come on everyone, if you have good service accept that and leave the phone lines free for people with genuine problems.