I contacted Consumer Direct, to get their opinion. This is what they had to say:
Quote:
From the information you provide, if the company have failed to deliver the goods you ordered you would have the right to claim a full refund. Your claim would be for a breach of the Consumer Protection (Distance Selling) Regulations 2000 and the company should refund you within 30 days of the order being cancelled.
I would recommend that you send the company a recorded delivery letter, summarising what has happened and making “time of the essence†(i.e.7 working days) for a refund to be made.
If the company fail to refund within the deadline, please contact Consumer Direct again for further advice, either by email or telephone 08454 04 05 06.
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Sounds helpful. I think I will wait a few days for a reply to my latest email, and then send them a recorded letter and an email. Hopefully the threat of action will put the willy up 'em and they'll reply via email and save me the time waiting for them to 'lose' the letter.