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MJ5 · 06-03-2007, 15:55

Agree, when it works it is brilliant.

Just have to go through the threads on V+ Section of this site, to see the problems people have experinced in recent weeks.

I have been without TV on Demand for 3 days now. Hoping that it would come back, as thats how it seems to work. Virgin admit they have probelms with it but customer service 'faults' gets worse. The Overseas Faults service are courteous but pretty useless. After 45 mins they escalate to second line - which means problem not resolved and someone will get back to you in 4 days!!

A couple of weeks ago, I had similar situation and was told I would be phoned back in 24 hours. Didn't happen, so phoned them. Was told someone will call back in another 24 hours. Did they come back? Yes, after 4 more days, making it 6 in total.

I wonder if Mr Branson gets the same service....

06-03-2007, 15:55	#27
MJ5 Inactive Join Date: Feb 2007 Location: Biggleswade, Beds Services: NTL TV, phone , broadband Posts: 18	Re: Virgin On Demand ~ Brilliant Agree, when it works it is brilliant. Just have to go through the threads on V+ Section of this site, to see the problems people have experinced in recent weeks. I have been without TV on Demand for 3 days now. Hoping that it would come back, as thats how it seems to work. Virgin admit they have probelms with it but customer service 'faults' gets worse. The Overseas Faults service are courteous but pretty useless. After 45 mins they escalate to second line - which means problem not resolved and someone will get back to you in 4 days!! A couple of weeks ago, I had similar situation and was told I would be phoned back in 24 hours. Didn't happen, so phoned them. Was told someone will call back in another 24 hours. Did they come back? Yes, after 4 more days, making it 6 in total. I wonder if Mr Branson gets the same service....