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u768211 · 06-03-2007, 15:20

A word of warning to everyone adjusting their deals at the moment.

I phoned up on saturday, and after a few conversations arranged a new package at a new price (reduced TV, increased BB - marginally cheaper price).

The TV changes came through, but no change in BB speed, so phoned up again last night. It turned out that the package that they thought I was now on, and the package that I had been told I was now on did not match (no increased BB, and a slightly lower price). I was not best pleased, apparently is all being sorted out now, but I am still waiting for a call regarding the engineer coming out.

In summary, you may not actually (in VMs systems) be on the deal that you think you are. Make sure you get the persons full name and department and record the call if possible.

06-03-2007, 15:20	#60
u768211 Inactive Join Date: Feb 2007 Posts: 63	Re: What are you on and How much you Paying? A word of warning to everyone adjusting their deals at the moment. I phoned up on saturday, and after a few conversations arranged a new package at a new price (reduced TV, increased BB - marginally cheaper price). The TV changes came through, but no change in BB speed, so phoned up again last night. It turned out that the package that they thought I was now on, and the package that I had been told I was now on did not match (no increased BB, and a slightly lower price). I was not best pleased, apparently is all being sorted out now, but I am still waiting for a call regarding the engineer coming out. In summary, you may not actually (in VMs systems) be on the deal that you think you are. Make sure you get the persons full name and department and record the call if possible.