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brabazon · 05-03-2007, 21:16

Well having been an NTL customer since analogue days, through thick and thin, I was pleased to hear that the Virgin takeover would finally get me on par with Sky customers. I duly ordered my V+ box and bought an HD ready TV and waited for the engineer to arrive last Friday. All seemed to go well, he connected up the box and transferred my old Samsung box to another room. He said that the channels may take a while to come through on the V+ and that I should turn my tv off before connecting the HD cable.

Things went ok on Friday, the channels appeared and I managed to record some programmes using the V+ button and it seemed very easy. Similarly Saturday went well too, only when I connected the HD cable I didn't get a signal on the TV (Viewsonic 2600w).

On Sunday things went pear-shaped! When pressing the V+ button nothing happened and then the box froze on certain channels. I rebooted a few times and swore - why do such things happen when Customer Services is closed.

That's when I searched the web and found this Forum - however I couldn't see a quick fix so had to wait to today to call 150. I have to say I got through quickly and spoke to a Welsh sounding assistant, however there was nothing he could do over the phone and I have to wait for Thursday evening for an engineer to come out. I asked if they had had many problems and he said that the box was tending to lock up and/or change channels slowly.

I have sent a complaint message to Virgin through their web-site.

I am pretty p***'d off as I have been a loyal customer for years and having thought at last I was getting something that was the latest and greatest it has let me down.

I will update you after Thursday or if a miracle happens in the meantime.

Fortunately the old box is working fine still!!

05-03-2007, 21:16	#1
brabazon Inactive Join Date: Mar 2007 Posts: 24	My V+ box experience Well having been an NTL customer since analogue days, through thick and thin, I was pleased to hear that the Virgin takeover would finally get me on par with Sky customers. I duly ordered my V+ box and bought an HD ready TV and waited for the engineer to arrive last Friday. All seemed to go well, he connected up the box and transferred my old Samsung box to another room. He said that the channels may take a while to come through on the V+ and that I should turn my tv off before connecting the HD cable. Things went ok on Friday, the channels appeared and I managed to record some programmes using the V+ button and it seemed very easy. Similarly Saturday went well too, only when I connected the HD cable I didn't get a signal on the TV (Viewsonic 2600w). On Sunday things went pear-shaped! When pressing the V+ button nothing happened and then the box froze on certain channels. I rebooted a few times and swore - why do such things happen when Customer Services is closed. That's when I searched the web and found this Forum - however I couldn't see a quick fix so had to wait to today to call 150. I have to say I got through quickly and spoke to a Welsh sounding assistant, however there was nothing he could do over the phone and I have to wait for Thursday evening for an engineer to come out. I asked if they had had many problems and he said that the box was tending to lock up and/or change channels slowly. I have sent a complaint message to Virgin through their web-site. I am pretty p***'d off as I have been a loyal customer for years and having thought at last I was getting something that was the latest and greatest it has let me down. I will update you after Thursday or if a miracle happens in the meantime. Fortunately the old box is working fine still!!