Well I gave ringing retentions a try (maybes ive cocked it up myself and done myself out of a deal, i dunno) but, (in total of 1hr 20mins on phone to them - hold and speaking) and long story short they offered me £35 discount a month for the next 3 months.....they tried to say really it wasnt their dept, to which i answered "if i'd been whinging about Sky One I'd get some form of compo though!"
Thats £135 off in 3 months in total....and it was all they were gonna offer me. (big no no on the extra V+ box, she said theres not many about!!
).
Any thoughts? have I gotten a good deal or been done over??
I was told my complaint letter of last week has been logged today. Im waiting 2-3 days for them to contact me. If they do ill explain whats happened since (install cock up, no manager call backs).....if they dont the 2nd letter is going.
And as the wife said 5 mins ago after walking through the door, "£135 still doesnt cover the leave we've wasted on them!!!!"