Quote:
Originally Posted by Downloads
... I'm saying that unless retentions can only handle a very small amount of calls, then thats the only way a constant flow of 100 people a day could be lost consistently....
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also retentions handles people cancelling for other reasons - e.g. cancelling their broadband cos they can get talktalk etc - so there are more than just the 100 cancelling TV per day.
and I believe after the merger with telewest they made redundant loads of retentions staff so they are under staffed.