Quote:
Originally Posted by foreverwar
Took me 7 minutes on the Monday 26th Feb; V+ box delivered Wednesday 28th Feb.
Phone call took about 10-15 minutes to agree a deal - if that was an average, 4 calls an hour, 28 calls per CSR per day, they must only have 4 staff taking calls.........  |
you will have been speaking to customer services if you're making a regular call. if you ring to cancel you get put through to retentions which have significantly longer waiting times to answer calls. ie. 30 mins the last 2 or 3 times I rang them (which was before the sky one 'removal')
---------- Post added at 12:12 ---------- Previous post was at 12:10 ----------
Quote:
Originally Posted by Downloads
Must be cause it was retentions you were trying to get through to i reckon, prior to Sky One being removed the average pickup time by CS was under 5 minutes wasn't it?
Can people just ask to speak to retentions? Or is there 2 different internal queues? One for CS and one for Retentions?
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there a direct number for retentions but often people ring customer services, tell them they wish to cancel then get transferred to retentions and wait 30mins for the call to be answered.
so yes, 2 different call queues.