Originally Posted by foreverwar

To be fair, it was "his view" he stated, not fact. His opinion was given, and I am sure other lawyers may have other opinions - but, at the end of the day, VM have given any potentially aggrieved customers until the end of the month to leave without any additional charge, so everyone should be happy.

---------- Post added at 11:42 ---------- Previous post was at 11:40 ----------


My VOD works fine - in fact, my chum, who is on Sky, has just had a demo of it, and liked it so much he is cancelling Sky and going to NTL.

---------- Post added at 11:47 ---------- Previous post was at 11:42 ----------

Re Sky churn rate


Indy
"BSkyB chief executive James Murdoch yesterday shrugged off a sharp rise in the number of customers leaving his pay TV platform.
Sky said the rate of this "churn" had increased to 11.9 per cent - well ahead of analysts predictions of 11 per cent. However, Mr Murdoch was confident of meeting Sky's bid to achieve 10 million customers in four years.
He blamed a strategy of cutting discounts for customers who called customer service agents threatening to leave for the increase in churn. This, he said, accounted for 27,000 customers leaving and the churn rate would have been down at 10.6 per cent if they were excluded."