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Originally Posted by gooner4life
Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.
Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.
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VERY misleading indeed. Broadband support (Sky BB, Easynet/UKOnline) is outsourced all over the shop, one of the companies they outsource first line support to is down here in Portsmouth.
Also Sky outsource lots of their install work to cowboys. My install here with a Sky engineer went fine, my parents on the other hand had a contractor and the chaps that upgraded their service to Sky+/Multiroom were absolute cowboys. Sky engineers themselves and sky call center staff admit that some of their local contractors can be less than satisfactory with installs, and Sky have to send out their own engineers to fix/clean-up the aftermath quite a lot.
To add to this also, when you come up to your 10th month or so, Sky will pass your details over to a 3rd party servicing company to contact you and sell you box and dish repair cover for £84/year or something stupid. They warn you that a replacement may cost upto £300 (iirc) plus £60 for the engineer to come out and install if you don't sign up. Great. Thank god the last time my box broke (I'm on my 4th) they gave me a new Thomson box which has lasted since
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Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.
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When buying at a wholesale level, prices are supposed to go DOWN when you are buying more. The increase in cost reflected the difference in per subscriber costs averaged out across the whole group when the minimum payment guarantee was taken into consideration.
It's clear from the latest articles in the press that Sky probably had no intention of renewing the deal anyway, and their moves on Freeview support this.