Quote:
Originally Posted by etccarmageddon
perhaps it's only 100 a day due to the limit of staff available to take calls - last time I rang it took 30 mins to get through to retentions. that was before the sky one 'loss'.
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Must be cause it was retentions you were trying to get through to i reckon, prior to Sky One being removed the average pickup time by CS was under 5 minutes wasn't it?
Can people just ask to speak to retentions? Or is there 2 different internal queues? One for CS and one for Retentions?