Quote:
Originally Posted by starsailor123uk
All That is correct if you choose to pick the bad points 
Customers Lost in Quarter 37,000
Revenue Generating Units (Customers Services Purchased)
TV 38,500 Increase
BB 78,100 Increase ( against a backdrop of everyone else giving it away with a can of coke!)
Telephone
Phone 64,500 Down
The movement in lost customer is in the phone line element primarily and probably made up of a lot of people shifting phone lines back to BT or using Skype
The issue in this case is TV subscriber so make your point relevant |
Yup, thats why 37k customers leaving didn't even register on their 'oh no we are worried' scale. It barely affected them.