Quote:
Originally Posted by foreverwar
100 per day leaving = 5%
100 x 20 (5% x 20 = 100% of calls per day) = 2000 calls per day, 1900 staying, 100 leaving.
2000 calls per day x 30 (days in month) = 60k customers ringing, not 285k
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Er, woops. My best GCSE is in Maths, too...