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Re: Only 100 Customers/Day Leaving VM
Quote:
Originally Posted by Kevin.Beaumont
100 customers a day are leaving, but the other 95% of them are being saved with retention deals according to that link.
So I make that 9500 customers a day ringing up and asking to cancel. In a month that's 285k customers.
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Quote:
Originally Posted by AndyCambs
And that's credible?
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Quote:
Originally Posted by Kevin.Beaumont
Credible in what way? I'm going from the figures Virgin Media have provided.
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100 per day leaving = 5%
100 x 20 (5% x 20 = 100% of calls per day) = 2000 calls per day, 1900 staying, 100 leaving.
2000 calls per day x 30 (days in month) = 60k customers ringing, not 285k
btw, the first couple of days will always be busiest, so 60k in a month is probably worst possible case.
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