Quote:
Originally Posted by Stuart C
I personally would recommend going through the site's contacts. They are very high up in Virgin, and have a good record at sorting out problems like this.
As I said earlier, I would recommend the site contacts. Not sure what they might offer, so I cannot comment on compensation.
|
Cheers Stuart.
The actual install is getting done on Tuesday now (hopefully!!!!) and thats only 2 days away. I will have to take that since there were no others.
As I say, normally I'd feel a little bit crap about demanding compensation or something but i feel in this case its deserved. I mentioned to them on the phone I thought 2 months free of my bill wouldnt be out of the question (they offered the 2nd box free for 6), or 2 V+'s for the VIP price of £85 for 12 months (thats less than the 2 months free would cost them in reality and it would make up to the kid for the fact theyve been waiting 2 weeks for a box in their room).......problem is the installs on Tues now.....so surely its too late for that to happen.
How'd I go about 'contacting' someone as you'd recommend mate??
Cheers.