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Originally Posted by Maxie
Stuart C, cheers. Im not sure what to do at the minute. Ive got this 2nd letter ready to go, but its been suggested I ring retentions, who allegedly have greater powers etc. Im not sure. I might do both (post letter and ring).
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I personally would recommend going through the site's contacts. They are very high up in Virgin, and have a good record at sorting out problems like this.
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Whats for certain is though (and im normally not like this at all) I want some form of compensation. The days off alone will have cost me and my wife approx £130 financially wise.
Theyve offered £90 over 6 months.
I suggest either give me 2 months totally free (2 X £85 = £170) or give me the 2nd box as a V+ box free for 12 months (12 X £10 + £120).
But im still not sure which would be the best (and quickest) way to go.
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As I said earlier, I would recommend the site contacts. Not sure what they might offer, so I cannot comment on compensation.