Quote:
Originally Posted by NTLVictim
"I am sure that most things go OK"
Fireman, what forum have you been reading???
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LOL, I am sure that most of the day to day business runs reasonably well but when something out of the ordinary happens, that is when a critcal stage in in the problem can either get resolved or sink deeper in the mire to the point where the problem is not the original problem but has become a seperate problem, it is at this point that the customer is forgotten and the problem becomes an academic discussion point.