Sadly, We had to terminate our Virgin Media contract. We've been with NTL for years. The main reason for returning to BT was that the Virgin Media telephone landline service is uncompetitive: the basic option for £11 offers a poor return for the customer, yes the connection was reliable but compare what BT can offer to customers: caller line identity (never an option with my VM landline); discount on friends and family; including the extra details available online, Virgin Media offers a very poor telephone deal. The TV epg is a joke appears when it feels like it. We could not go to Sky we have a great dislike for the Murdochs, we instead decided to go to Freeview.
If Virgin Media really wants to progress there must be a complete revamp of the telephone service which is frankly an out of date service.
