Cable Forum - View Single Post - Do VM Customer Services ever reply to emails?

mainlime · 03-03-2007, 02:09

Submitted a change request through the VM website a week ago just to add redirection to my phone account - no acknowledgment, no reply, no call redirect. And why did I try to do it online instead of on the phone? Because I'd already been on hold for about 20 minutes trying to get through to a human being. I had hoped that the influence of Telewest and Virgin might dredge NTL's customer service up from the eighth level of Hell but apparently not.

03-03-2007, 02:09	#9
mainlime Inactive Join Date: Dec 2003 Location: Warwickshire Posts: 40	Re: Do VM Customer Services ever reply to emails? Submitted a change request through the VM website a week ago just to add redirection to my phone account - no acknowledgment, no reply, no call redirect. And why did I try to do it online instead of on the phone? Because I'd already been on hold for about 20 minutes trying to get through to a human being. I had hoped that the influence of Telewest and Virgin might dredge NTL's customer service up from the eighth level of Hell but apparently not.