Quote:
Originally Posted by Alien
Exactly! VM are all "ooh, look, our shiny new on demand channel!" except everything on it is stuff I've either seen on other channels or don't want to see. They've also made a point of "don't worry, you'll still get to see Lost a bit later in the year" - but what about the programmes other people want to watch. Contrary to what VM may think, not everyone who liked Sky 1 watched Lost. There's 5 shows I was watching, plus another 2 that are currently between seasons. Can I make alternative arrangements to see those shows? Well, yeah, sure, but I shouldn't have to!
Before anyone starts defending 1 company or the other, I'm mad at both - Sky for their greed & bullying tactics, & VM for not giving those of us who actually wanted Sky 1 & 2 [2 came in handy when there were scheduling conflicts or I missed an episode of something] the option to pay the extra £1 a month or whatever it would have been to continue receving them.
Also, before anyone starts criticising my taste in TV channels or programmes, it's exactly that - my taste. Nobody says you have to like it too, just like I may not like some of the channels you might like, which is why I deliberately didn't mention the numerous channels I get even though I don't want them. When the last channel reshuffle was done I gave up counting after I'd moved over 70 to the bottom of my list, out of the way.
Sorry about the last 2 paragraphs, but I felt I needed to add them having seen some of the stuff in the main thread on the whole topic.
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1) Alien I see your more against the service than pro the service
This may be because you was a NTL customer (Just a guess might be wrong) but NTL had a poorer reputation to Telewest and it was both forces that joined up and a lot of reshaping has gone thought to make a better company
A lot of negativity is coming from reading your posts.
2) The Merge with NTL and Telewest was going on since Oct-Nov 2004 and it was only properly announce summer 2005, it was during this period the merge to Virgin Mobile was agreed and as you can see things dont change overnight
The new brand only started on the 8th Feb
Give it time, New systems internally needs to be changed (to which I hear they will be introducing a system that records ALL calls not just the odd one when the person is due for training, which will help cut down agents with poor attitutes)
3) alternative arrangements
I agree you shouldnt have to, but dont you think VM think that too. It works in the favour of the company to help its customers than to ignore them
However somethings are beyond their control and they cant just screen it dispite Sky's authorisation since copyright laws exist and contracts
and as for the poll sugestion on obtaining customers permission
1) Sending out paper forms to send back (Administration collected)
2) TV polls (Web edited and collected)
3) Website polls (Web edited and collected)
4) Call tree recordings and polls (Software based and collected)
Too time consuming and therefore costly to the company and would it make a difference to what Sky really are trying to do?
If you do pay more this time then next time it comes to renew they will highten their prices more, if they are willing to pay 3 times the price why not 9 times next time the renewal comes of their contract?
not to mention then they would have to have meetings on what course of action and to deside if its in the best interest of the future of the company and the customers as a whole.
if VM say no (which they have done) then the channels are gone and were back to square 1
4)
Telewest Side
Disney Channels - 2004
Nat Geo - 2005
Movies
Its happened before where sky have done this and the channels have come back on and dare say the same to NTL