Quote:
Originally Posted by gooner4life
Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.
Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.
Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.
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Ahem, Sky outsource quite a bit. I work for one of the outsourcing centres in Belfast doing BB Tech support. Their other outsourcing centre is in Manilla (Phillipines) You do not want to get through to them. They also have another outsourced centre in Belfast and one in Derry. So they're actually outsourcing more than they're not...