Hi ppl,
I have been a NTL customer for about 4 years for phone & bb and been very happy! More so when Virgin Media launched and I could get the VIP package for about £10 less than Sky & NTL was costing.
However today has been a bloody nightmare. Firstly, I contacted VM regarding my V+ & standard box install (due today, Friday) as I have just come out of hospital and had a follow up appointment with the GP so would not be available for an hour when the engineer was due.
All was fine with this. Anyway, come 13:30 I get a call telling me that because they had no more V+ boxes, I would now have to wait until Monday. Anyway, after about 4 phone calls I got VM to send an engineer to fit the Standard Box and an additional Standard box (until Monday when this 1 is swapped for a V+ box).
So 16:30 comes, the engineer has visited I now have 2 V Standard boxes. However it is now nearly midnight, and I still have only basic freeview channels and the message (smartcard invalid showing on both boxes, and on the other subscription channels it shows your Sub has not been upgraded yet) .
I should be getting the VIP package ... I have rang VM about 6 times tonight to be told that yes I am on the VIP package but the order is still pending and should be active within 24 hours
Does anybody know if this is true?
I am very worried about this SmartCard invalid message, is this normal when service is first switched on?
Currently I am very annoyed with this, and am starting to regret my order.
Cheers for your help and for reading this (sorry it;s a bit long winded
)
Red