Quote:
Originally Posted by MikeSmith36
I hope this is not a sign of things to come.
Waited in today for 5 hours for Virgin media to fit a cable modem - no one turned up.
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A simlilar thing happend to me today. I'd arranged for my V+ to be installed today. First I was watching a movie last night then poof my channels went to unsubcribed. I phoned CS and they told me they did that for my V+ box install, I complained that they didn't warn me first they said they were sorry. I got a phone call from CS at 1pm telling me that the install had been cancelled due to running out of STB's. Went balistic at the guy, when I finally calmed down we arranged another install for the 10th. I asked him to re-connect my TV channels and he passed me over to another department. After being on hold for 15 minutes I was told it could take up to 24 hours to sort the channels out. Went barmy again. I thought NTL was bad but Virgin seem to be even better at winding up it's customers.