[Benson]

I called CS and they said a standard £10 per month for 6 mths was being given to people who call to complain,so when i hung up the phone i called my mum who is on the VIP bundle like myself and told her to do the same.

When she called she was told no such reduction was in place and the basically told her it was lies and i was not getting the reduction.I gave her my account details and she called them back and they advised that i was being given a reduction but couldnt say the amount (even though i had told her and we all really knew the amount).

He then said each account was reviewed individually and they offered her a 1 off £26.50 reduction and said it was because we had different services (Not true we are both on teh VIP bundle) when my mum said we both have a VIP bundle he then again said he could disclose which package i was on.