Thread: Do VM Customer Services ever reply to emails?
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Old 02-03-2007, 19:40   #1
Theodoric
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Do VM Customer Services ever reply to emails?
Almost 2 weeks ago I emailed VM Customer Services from the VM site asking how I could get Customer Line Identification for my landline phone. After nearly a week with no acknowledgement, never mind a reply, I emailed them again last Sunday asking them for a reply.

Well, I did receive an acknowledgement on Monday promising that they would be in touch soon. Unfortunately the Virgin definition of "soon" obviously includes the phrase "how long is a piece of string" because I'm still waiting. Is there any way of putting a rocket up their backsides or must I sadly conclude that Virgin Customer Service is the same as ntl's, namely atrocious?
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