Quote:
Originally Posted by smelly-finger
Example (VERY ROUGH NUMBERS)
100 CS advisors working 10 hours with say an average of 10 mins per call thats 6 disconnects per hour per advisor. Thats 600 per hour and 6000 for the day.
We pay
£22.50 for phone
£18.00 for BB
£25.50 for TV (sky sports)
A total of £66.50 before phone calls (or the wife using the interactive service to enter the channel 5 comps)
If everybody that left was on the same package thats a whopping £399,000.00 per month !!! thats £4,788,000 per year !!!
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Then you need to tak into account, that not all of them are disconnects as some they will convince to stay and give a discount.... but still 4.7m is less than the 60m that Sky is going to loose