[smelly-finger]

I was just curious since i found it difficult to get through to CS I figured they must of been swamped with people wanting to do the same thing.

Example (VERY ROUGH NUMBERS)

100 CS advisors working 10 hours with say an average of 10 mins per call thats 6 disconnects per hour per advisor. Thats 600 per hour and 6000 for the day.

We pay
£22.50 for phone
£18.00 for BB
£25.50 for TV (sky sports)

A total of £66.50 before phone calls (or the wife using the interactive service to enter the channel 5 comps)

If everybody that left was on the same package thats a whopping £399,000.00 per month !!! thats £4,788,000 per year !!!

I know these numbers aren't correct but can Virgin really afford anything in this region even half the amount is a lot.