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NTL_Sux · 02-03-2007, 18:03

1) Thanks, and yes, I realise this site is the phoenix of NTHell.

2) If you read the thread you'll find out I was the same as you, sticking up for ntl, until just over a year ago.

Just received a Virgin Media invoice in today.
I've been billed for the "L" size T.V. package.
I used to have the basic (free) t.v. package (I never watch it).
However, I am especially interested in this invoice as I discontinued ALL t.v. services with them last year and they've even just removed my set-top box and installed a modem because of it (despite telling me they didn't need to do this... never mind; read the thread if you're that interested).

Been holding on the phone now for 15 minutes to report it. If they're true to form it'll be another 15 minutes minimum before I even get an answer and then another 30 minutes explaining who I am, my current status and why I'm calliing this time. Then they'll say "Ohhhhh I see, let me see if I can help get this sorted out for you", go away and set up some other package I don't want and in another month I'll have to go through the whole process again.

So yeh, I guess you're right, they're the most efficient supplier ever.

NOT !

02-03-2007, 18:03	#84
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	Re: 12hours? Pffft 1) Thanks, and yes, I realise this site is the phoenix of NTHell. 2) If you read the thread you'll find out I was the same as you, sticking up for ntl, until just over a year ago. Just received a Virgin Media invoice in today. I've been billed for the "L" size T.V. package. I used to have the basic (free) t.v. package (I never watch it). However, I am especially interested in this invoice as I discontinued ALL t.v. services with them last year and they've even just removed my set-top box and installed a modem because of it (despite telling me they didn't need to do this... never mind; read the thread if you're that interested). Been holding on the phone now for 15 minutes to report it. If they're true to form it'll be another 15 minutes minimum before I even get an answer and then another 30 minutes explaining who I am, my current status and why I'm calliing this time. Then they'll say "Ohhhhh I see, let me see if I can help get this sorted out for you", go away and set up some other package I don't want and in another month I'll have to go through the whole process again. So yeh, I guess you're right, they're the most efficient supplier ever. NOT !