Cable Forum - View Single Post

gooner4life · 02-03-2007, 17:24

Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.

Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.

Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.

02-03-2007, 17:24	#301
gooner4life Inactive Join Date: Dec 2003 Age: 45 Services: SkyQ 2TB - Multiroom x3, VM 350Mb cable broadband. Posts: 702	Re: SKY VS Virgin Media Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc. Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved. Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.