Quote:
Originally Posted by u768211
Well personally they have seemed pretty busy for the last couple of days. I have tried phoning them several times, but always > 30 mins wait message, and have given up on all occasions so far. Wouldn't be a bad idea for VM to add a few extra call centre staff given the current situation (and open the lines after 5pm).
I wouldn't be surprised if retentions are actually retaining quite a high % of customers though (through discounts, extra services etc). So the actual no. cancelled may well be below some of the estimates. Still its not just the cost of lost customers to take into account, but the lost revenue due to "freebies", and the damage to the brand through this negative publicity is bound to impact the new customer metrics also.
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I don't doubt that, but i think both brands will have been harmed equally by this, just i think it will hurt Sky more financially. Freebies will deffinitely hurt i agree, but once they started buying up more content they won't have to keep them up. Better to keep the customer first off.
Thats why i believe they will get round the table as if the gamble doesn't pay off the shareholder aren't going to be interested in losing money.