Quote:
Originally Posted by Action Jackson
Yes, but clearly it is a deterrent to cancelling due to the fact that it is a lot more hassle than simply cancelling on the internet, or even phoning to cancel.
A lot of people don't have access to a printer in order to send a typed letter and will probably be too lazy to hand write one. Companies know this.
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im sorry but i disagree. if someone is too lazy to get a piece of paper, write their account number and "i would like my services disconnected on said date, this includes my 30 days notice and you can collect your equipment on X" then there really is something wrong with the world, you dont need to write an in depth essay as to why you want to cancel, its just notification.
the reason you wouldnt be able to do it online is due to DPA, its much harder to confirm that the person says they are over the internet, over the phone they can ask questions which only the account holder should know, and if its done by letter they have the signature should the real account holder come back and claim they didnt ask for the account to be disconnected