Cable Forum - View Single Post - Can i cancel if within 30 days of connection

Action Jackson · 02-03-2007, 09:47

What I hate is the time honoured practise that many companies employ of making you write a letter to cancel your services.

They do this because they realise that no-one has a clue how to write a letter anymore (apart from pensioners) and will probably just carry on with their sub-standard services instead of attempting it.

NTL/VM are slightly different in the fact that they employ someone to argue on the phone with you that you are not unhappy and that your service is not poor and that you are not frustrated at never getting your problem fixed. Then when all else fails and they realise that they can't talk you round, they transfer you to someone else and then the line goes 'mysteriously' dead.

02-03-2007, 09:47	#4
Action Jackson Permanently Banned Join Date: Mar 2007 Posts: 402	Re: Can i cancel if within 30 days of connection What I hate is the time honoured practise that many companies employ of making you write a letter to cancel your services. They do this because they realise that no-one has a clue how to write a letter anymore (apart from pensioners) and will probably just carry on with their sub-standard services instead of attempting it. NTL/VM are slightly different in the fact that they employ someone to argue on the phone with you that you are not unhappy and that your service is not poor and that you are not frustrated at never getting your problem fixed. Then when all else fails and they realise that they can't talk you round, they transfer you to someone else and then the line goes 'mysteriously' dead.