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Chris W · 16-11-2004, 13:27

if you have put the incorrect password in three times it will lock the PID, and you will need to contact ntl to get it unlocked.

It may well be that the usb adaptor is dead- do you get any light on it? if you contact tech support, they can get the PID unlocked and also send you a new usb adaptor if this is what is needed.

16-11-2004, 13:27	#2
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 41 Services: Virgin Media Broadband Size M Posts: 6,546	Re: Provisioning logon screen? wha? if you have put the incorrect password in three times it will lock the PID, and you will need to contact ntl to get it unlocked. It may well be that the usb adaptor is dead- do you get any light on it? if you contact tech support, they can get the PID unlocked and also send you a new usb adaptor if this is what is needed.