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Old 01-03-2007, 21:12   #33
jcw00
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Join Date: Oct 2006
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Re: Impossible to get through to retentions!

Quote:
Originally Posted by alexcutts View Post
... On 3.3 millions customers, a few hundred a day cancelling won't be too much for virgin to cope with, once it gets to a few thousand a day for a sustained period I would imagine they'll worry.

Any less than approx 77,000 people switching from cable to virgin and virgin win. Between 77,000 and 150,000, no-one wins (sky loses and virgin loses), above 150,000 and Sky win.
Based on the poll (http://www.cableforum.co.uk/board/sh...php?t=33607505) 17.5% said they would move to Sky. Which from 3.3m customers this is 577,500. Sky wins big time!
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