Cable Forum - View Single Post

SimonB · 01-03-2007, 22:04

Mine is now working. Managed to speak to someone really helpful today, called [edit - name removed, changed mind, not really fair on him] on 01256 752000 - which is Virgin's head office. Ask for "Top Level Complaints"

Turns out that although my box and card were paired on their system it hadn't carried through to the server (or something).

Guy I spoke to diagnosed, it fixed it, followed up with a second call to check it was working fine and gave me Ãƒâ€šÃ‚Â£85 of my next months bill (i.e. next month is free!).

I recommend phoning the head office number instead of CS if you want something done.

01-03-2007, 22:04	#21
SimonB Inactive Join Date: Feb 2007 Posts: 14	Re: Incorrect Install? Mine is now working. Managed to speak to someone really helpful today, called [edit - name removed, changed mind, not really fair on him] on 01256 752000 - which is Virgin's head office. Ask for "Top Level Complaints" Turns out that although my box and card were paired on their system it hadn't carried through to the server (or something). Guy I spoke to diagnosed, it fixed it, followed up with a second call to check it was working fine and gave me Ãƒâ€šÃ‚Â£85 of my next months bill (i.e. next month is free!). I recommend phoning the head office number instead of CS if you want something done.