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Old 01-03-2007, 20:51   #30
Andrex
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Join Date: Feb 2005
Posts: 93
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Re: Impossible to get through to retentions!

Quote:
Originally Posted by alexcutts View Post
I work in a retentions department (not TW/NTL) and in a 5 hour shift I'll probably do 10 disconnections for every 'save'.
Really? When I was in retentions, their targets were something like 98% of customers 'saved'. No way I could have done it.
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