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Originally Posted by Steve H
Sounds a bit crappy tbh - very unprofessional 
Is it standard procedure to ring up and ask the customer to give a readout? Maybe the customer should get some kind of price cut or something for doing their job .. I know it's trivial, but...
Technically what if your mother had a fall whilst reading the meter? Could the company be held liable ? |
Sorry, but that's ridiculous.
Firstly, how is the company supposed to know she's old and fragile?
Secondly, the CUSTOMER gave the wrong reading - how is that the company's fault?
Thirdly, why on earth should any utility company be held liable for someone injuring themseklves whilst trying to read a meter? Surely, if they're not capable of reading a meter, they should tell the company?
This was an honest mistake on both parts and I don't see why the company should be blamed for it.
